So far, we cover West and East Malaysia. Do not worry, soon we will expand into different countries!
Your order is confirmed when it shows an order status of “Processing“. It means that your order has been entered into our system and has been sent to our fulfilment center. It takes 1 – 3 working days to process and ship your order.
The order status will remain as “Processing” until your order is ready to be shipped. You will receive a shipment notification email with a tracking number. Please check your junk email folder if you did not receive an email from us. You can also log in to your account and view your order progress or our Order Tracking page if you checked out as a guest.
If your order status is showing “Pending” or “Cancelled“, it means that your order is not successful and will not be processed. If the payment was successful, but your order status is not reflected correctly in the system, please reach out to us via email at firstname.lastname@example.org. Kindly provide your Order Number and payment receipt to help expedite the process.
West Malaysia : 2 – 4 working days
East Malaysia : 4 – 6 working days
You may contact us via email at email@example.com. Our hours are between 9am – 5pm, Monday to Friday.
At Talfer, your satisfaction is our priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with you to make purchase a positive experience.
Customer may get a refund in the event of:
- The item has not been received;
- The item was defective and/or damaged on delivery;
- The item does not match your ordered.
You may contact us at firstname.lastname@example.org within 14 days from the date of purchase along with your order number and reason for refund. We will recommend you take a photo of the item upon receipt. Request thereafter will not be entertained. Please allow up to 3 working days for our team to get in touch with you.
Liability of Product Return Shipping Fee
- In the scenario of an unforeseen error from us (i.e – damaged, faulty, or wrong product delivered to customer); we will bear the shipping fee.
- In the scenario of customer change of mind, customer shall get our consent prior to the return request and customer will bear the shipping fee.